The Income Tax Department has launched an online chat service for taxpayers so that they can seek answers to their basic queries and doubts relating to direct tax issues. A window has been hosted on the main page of the departments website www.incometaxindia.gov.in/ with a prominent icon stating Live Chat Online- ask your query.
A team of experts from the department and independent tax practitioners has been deputed to answer the general queries of a taxpayer. This first-time initiative is aimed to enhance taxpayer services in the country,” He added that more features would be added to the online chat system based on the feedback received by the department.
A person can enter the chat room by furnishing an email-id and ask questions as a guest. An option has also been provided to the taxpayer for emailing the entire chat to their ids for future reference. The replies are based on the opinion of the expert and in no manner it should be interpreted as the clarification by the Income-tax Department on any matter.