Indian Railway Catering and Tourism Corporation (IRCTC) has introduced billing through Point of Sale (POS) hand-held machines in trains to check overcharging by vendors. IRCTC has been continuously taking passenger friendly steps to ensure smooth catering services. This will help not only making passengers aware of relevant information but also in improving the passenger satisfaction.
The POS billing machines will be introduced in trains in a phased manner. IRCTC has already introduced POS machines in New Delhi -Karnataka Express on a pilot basis. Further, in next phase, 100 POS machines will be commissioned on 26 trains.
The corporation is also deploying its officials onboard on these trains for the purpose of monitoring the catering services.These Officials are also being provided with Tablets (Tab) which will be used for collection of passenger feedback.