Artificial intelligence banking platform Payjo on 25 September 2017 said it has launched an Artificial Intelligence or AI-powered chat assistant for State Bank of India to addresses customer enquiries.
The chat assistant, known as SBI Intelligent Assistant, or SIA, will help customers with everyday banking tasks just like a bank representative. SIA is a revolution in the banking industry. It is set to disrupt the way banks and customers interact.
We look forward to taking SIA and simplifying the customer’s lives on multiple customer interaction platforms in partnership with Payjo. With SIA, the bank will reduce significant operational expenditure over time. SIA can address enquiries on banking products and services. It is trained with a large set of knowledge and is adept at answering frequently asked questions as well.